Terms & Conditions

 

If you are unsure of the item to order please contact us first prior placing an order, we are here to assist you.



PRICE DISCLAIMER

Although we do our best to display items, their descriptions and prices correctly, errors or mistakes may occur. We reserve the right to not sell a product advertised or displayed at an incorrect price. Should a purchase be made with a price in error, we will contact the customer with the correct price. Should the client not accept the new price, we will allow for a refund. Prices are also subject to change without notice due to fluctuations in the international exchange rate.

COURIER

NS2 Stroke cannot be held liable for any damages or lost in transit situations. Insurance is available at an additional fee. NS2 Stroke cannot be held responsible for damaged or lost items in transit if no additional insurance was taken out by the client.

Courier costs are calculated by weight:

The client is responsible for the shipping cost even if we erred on the calculation of the shipping cost. Should you be in an outlying area, please call us or email us to calculate your shipping cost on sales@ns2stroke.co.za. NS2 Stroke cannot be held responsible for delays in shipping, damages during shipping or items being lost during shipping.

PRE-ORDER ITEMS

Some items in the store are available as a "Pre-order" item. This means that the item you ordered will be placed on the next shipment to NS2 Stroke if it's not already on the next shipment. Pre order items must be paid in full. A pre order item can take anywhere from 2-5 weeks to arrive depending on international shipment times. It is possible that a pre-order item is already on it's way and delivery times will be considerably less.

WARRANTY

We test and quality check all of our products before sending. In a perfect world this would mean that there will never be any problems. Unfortunately we can't guarantee that, but we can guarantee that in the event of any problem occurring we will do our best to rectify the problem. If any faulty goods do slip through the net we will replace the faulty item free of charge in your next order.

Some products change design appearance from time to time, therefore images on the website might not be exactly what you received but it will do the same thing with minor cosmetic changes.

On some material based items there can be a difference in colour based on the die process. Fibreglass heat wrap for example is almost impossible to get the correct and same colour every single time, however we do do our best to match colour continuously. Therefore we cannot be held responsible for any variations in colour.

PAYMENT

NS2 Stroke requires full payment of goods before we send. In order to keep our items affordable we currently only accept EFT or CASH payments. Credit Card merchants would drastically increase the price of the order, not so with an EFT!

Once you have placed your order online, NS2 stroke will email you an invoice, please note that the confirmation of your order DOES NOT include shipping, you must only pay for your goods once you receive a TAX INVOICE from NS2 Stroke, you have 24 hours to make payment from receipt of Tax Invoice in order to secure your purchase. We reserve the right to cancel any orders with payments NOT made within 24 hours of receipt of Tax Invoice.

The customer is solely responsible for the correctness of their order. All stock is subject to availability.

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